Orders will be sent via 2-3 Day tracked service
For Next Day delivery available charges apply. (Price calculate on weight, size and destination).
All deliveries must be signed for. If you missed your delivery it’s your responsibility to rearrange your delivery. If you missed your delivery and won’t rearrange or collect your delivery, we will not reimburse delivery charges.
We cannot guarantee delivery time because of some factors beyond our control. However, we try our best to meet delivery time.
Islands, Scottish Highlands, Northern Ireland. An additional 48 hours should be allowed for deliveries in these areas from the date of dispatch.

Orders will be sent tracked service. You can find tracking in your order or email.

We do not take any responsibility for international custom and import charges. Customer need to follow their own country custom and import charges.

Yes. We ship internationally if you cannot find a suitable delivery method at the checkout for your country and Please contact us to take payment for the agreed delivery charges.

We do not offer cash on delivery.

Ven-Dens will only accept returns under the circumstances of faulty or incorrect goods. You must notify us within 24 hours after receiving the product and return goods within 14 days on the date you receive the goods. Faulty or incorrect goods you can exchange or refund.
If there is a fault with your product we offer a like for like exchange where possible.
Faulty or incorrect product must be in original packaging and free of faults caused by accident, neglect, misuse or normal wear and tear. Also, incomplete products sent back will not be accepted for a refund or exchange.

You need to request a Returns Authorisation email to info@ven-dens.co.uk. This must be done prior to returning the products.